Terms and Conditions

HomeTerms and Conditions

General Terms

Understanding our service agreement

1. Agreement to Terms

By accessing or using Swift's services, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

2. Service Description

Swift provides professional leak detection, water damage restoration, fire damage management, specialist cleaning, and building restoration services. Our services are described in detail on our website, and we reserve the right to modify or discontinue any service at any time.

3. Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you have the legal capacity to enter into these terms.

4. Service Availability

We strive to maintain 24/7 availability for emergency services. However, service availability may be affected by weather conditions, staff availability, or other factors beyond our control.

Service Agreements

Terms specific to our services

5. Service Performance

We will perform services with reasonable skill and care. All services are subject to feasibility and safety considerations. We may refuse service if we deem it unsafe or impossible to perform.

6. Access to Property

You agree to provide Swift's personnel with safe and unobstructed access to your property to perform contracted services. You are responsible for securing pets and clearing work areas.

7. Emergency Services

Emergency services are prioritized based on severity and available resources. While we aim to respond promptly, response times may vary depending on circumstances beyond our control.

8. Fees and Payment

All fees are as quoted or agreed upon in writing. Payment is due upon completion of services unless alternative arrangements have been made. Late payments may incur additional charges.

Insurance and Liability

Understanding responsibility and coverage

9. Insurance Work

If services are to be covered by insurance, you are responsible for ensuring coverage and providing necessary insurance information. We can assist with insurance communications but cannot guarantee claim approval.

10. Limitation of Liability

Our liability is limited to the value of services performed. We are not liable for consequential or indirect damages unless caused by our negligence or willful misconduct.

11. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our control, including but not limited to natural disasters, government actions, or pandemics.

12. Warranties

We warrant that our services will be performed with professional care and skill. Any warranty on specific work performed is subject to the terms provided at the time of service.

Website and Intellectual Property

Terms relating to our online presence

13. Website Use

You may not use our website for any illegal purpose or in any way that could damage, disable, or impair the site. You agree not to attempt to gain unauthorized access to any part of the site.

14. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Swift and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

15. User Content

If you submit content to our website, including reviews or testimonials, you grant us a non-exclusive license to use, modify, and distribute that content for marketing and service improvement purposes.

16. Links to Third-Party Sites

Our website may contain links to third-party sites. We are not responsible for the content or practices of these sites and recommend reviewing their terms and privacy policies.

Privacy and Data Protection

How we handle your information

17. Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. Please review our Privacy Policy for details on how we handle your data.

18. Data Collection

We collect and process personal information necessary to provide our services, including contact details, property information, and service history. This information is used solely for service delivery and communication purposes.

19. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

20. Cookie Policy

Our website uses cookies to improve user experience and analyze site usage. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

General Provisions

Additional terms and conditions

21. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

22. Termination

We may terminate or suspend access to our services immediately, without prior notice, for any breach of these terms. Upon termination, your right to use our services will immediately cease.

23. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

24. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: hello@swiftfireandflood.co.uk
  • Phone: 0800 123 4567
  • Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Terms and Conditions FAQ

Common questions about our terms

Are these terms legally binding?

Yes, these terms constitute a legally binding agreement between you and Swift. By using our services or website, you agree to be bound by these terms and conditions.

Can I use your services if I don't agree with all the terms?

No, you must agree to all terms to use our services. If you disagree with any part of these terms, please do not use our services or website. You can contact us to discuss specific concerns.

How will I be notified of changes to these terms?

We will post the updated terms on our website and update the "Last Updated" date. For significant changes, we may also notify you via email or through a notice on our website.

What happens if there's a dispute?

We encourage resolving disputes through direct communication first. If a resolution cannot be reached, disputes will be handled in accordance with our terms, subject to the laws of England and Wales.

Do these terms apply to all Swift services?

Yes, these terms apply to all services provided by Swift, including leak detection, water damage restoration, fire damage services, specialist cleaning, and building restoration.

Questions About Our Terms?

If you have any questions or concerns about our Terms and Conditions, our team is here to help. Contact us for clarification or to discuss specific terms.

Contact Us
Contact Us
Swift Fire And Flood
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.