Contents Validation & Restoration Settlement

Contents validation is the systematic assessment process used to evaluate damaged household or business items to determine whether restoration is possible or replacement is necessary. This process is crucial because it identifies the most cost-effective and environmentally responsible solution for each item. Our expert validation provides an independent, thorough assessment of damage, establishing clear recommendations based on material type, extent of damage, restoration potential, and economic viability, resulting in faster claim resolution and optimal outcomes.

Our validation service covers a comprehensive range of household and commercial contents including carpets and floor coverings, upholstered furniture, wooden furnishings, electronics, clothing and textiles, documents and books, artwork, and decorative items. Our technicians are specifically trained in identifying material compositions and manufacturing techniques for various items, allowing them to make accurate assessments across diverse categories of possessions regardless of their value or complexity.

Our proprietary digital assessment application guides technicians through a structured evaluation process, ensuring consistency and thoroughness. The technology contains an extensive database of materials, damage types, and restoration techniques, providing instant access to best practices. It captures detailed documentation including photographs, measurements, and condition assessments. The system can immediately calculate restoration versus replacement costs, allowing for on-the-spot decision-making. This digital approach eliminates subjectivity, reduces human error, and creates comprehensive audit trails for complete transparency.

During an assessment visit, our technician will first document the overall situation and discuss your concerns. They'll then methodically examine each affected item, using specialized tools to identify materials and assess damage extent. Our digital assessment application guides this process, capturing photos and detailed notes. For items with restoration potential, the technician may perform small spot tests to confirm viability. Finally, they'll provide an immediate overview of their findings, including which items can be restored on-site, which require workshop restoration, and which need replacement, along with associated timeframes.

We evaluate multiple factors to determine the optimal approach. These include the item's material composition and construction quality, the nature and extent of damage, restoration complexity and expected outcome quality, and the cost comparison between restoration and like-for-like replacement. We also consider non-monetary factors such as the item's sentimental value, age, uniqueness, and availability of comparable replacements. Our technology helps calculate both financial and practical considerations, ensuring decisions that balance economic viability with customer satisfaction and environmental responsibility.

Our comprehensive validation report includes detailed item identification with photographs and descriptions, material composition and manufacturing information, precise damage assessment, restoration techniques recommended or attempted, success probability for restoration methods, cost comparison between restoration and replacement, environmental impact considerations, timeline estimates for both restoration and replacement options, and clear recommendations with supporting rationale. This thorough documentation ensures complete transparency and provides all stakeholders with the information needed for informed decision-making.